FREQUENTLY ASKED QUESTIONS
Are you experiencing delays in shipping?
Due to the ongoing COVID-19 pandemic, we are unfortunately experiencing shipping delays. However, if it has been more than 14 days since you placed an order, feel free to contact us. For more information regarding our shipping, please see our Shipping Policy.
Are you cruelty free?
All our fragrances are 100% cruelty free.
Are you products tested on animals?
None of our products are tested on animals, anywhere in the world.
Are your fragrances gender neutral?
We consider all our fragrances to be gender neutral, though if you find that some have more masculine or feminine qualities feel free to make purchases accordingly. Because plants do not have gender, we believe that fragrances should be gender free as well.
Are your fragrances vegan?
With the exception of Silky Woods and Velvet Splendour, which contain beeswax, all our fragrances are 100% vegan.
Are your fragrances safe on skin?
All of our fragrances are created by professional perfumers who follow the stringent rules set by the International Fragrance Association (IFRA). IFRA regulates the fragrance and cosmetic industries by investigating individual ingredients and ensuring that they are suited for use in these products (IFRA Standards – 49th Amendment, 2020).
Are your fragrances long lasting?
All our fragrances have concentrations of at least 20% fragrance oil. They are tested in very hot and humid weather, and last well under these conditions. However, numerous factors are involved in fragrance longevity, including skin acidity and moisture, whether the fragrance is being worn on clothing, and how much has been applied. Because of this, we cannot definitively tell you how long each perfume will last for you, but we can say that some are more ephemeral than others due to their compositions.
Are your fragrances natural?
While our fragrances are not 100% natural, we utilise significantly higher quantities of natural essences than is typical in the fragrance industry. The higher the concentration of natural ingredients, the more risk of negative reactions, because natural essences change year-by-year based on factors such as growing conditions and weather. However, all of our fragrances are IFRA compliant, and therefore very safe.
Are you fragrances organic?
We carefully select the ingredients which end up in our final products. While they are not organic, they do not contain phthalates or any extracts from genetically-modified plants. The alcohol we use is distilled from organic beetroot.
How do I chose the best fragrance for me?
We recommend purchasing a Discovery Sample Selection if you have not already experienced our perfumes. This will allow you to choose for yourself which fragrances you like best, and getting help from those close to you will help to discover which best suit your style and unique skin chemistry. If you'd like some assistance, feel free to contact us.
Where can I try Goldfield & Banks perfumes?
Where can I find my redeemable gift code?
After you purchase a Discovery Sample Collection, we will email you with your redeemable gift code.
How do I use my gift code?
To use your gift code, simply add it into the 'Gift card or discount code' box on the checkout page.
How long is my gift code valid?
Each gift code is valid for exactly one year from the date you purchase a Discovery Sample Collection.
How many times can I use my gift code?
Gift codes can only be used once.
Who can use my gift code?
Each gift code is associated with one email address, but feel free to contact us if you would like it to be transferred to a different person or account.
My gift code doesn’t work. What should I do?
If you are experiencing any issues with your code, please feel free to contact us.
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How do I unsubscribe?
To unsubscribe, click the unsubscribe link located at the end of each of our newsletters.
Can I chose the two samples to be added to my 100ml or 50ml order?
Absolutely! Once you have added a full-size bottle to your order, open the 'Your cart' section. In this section, there is a list of samples to choose from. Select two of these before continuing to the checkout. If you forget to add them, we will add two samples we think you will like based on your purchase.
How do I know if my order has been received?
After placing an order, you should receive a confirmation email at the address you gave us during checkout.
Can I modify my order after it has been validated?
If you need to modify your order, please contact us as soon as possible. However, if your order has already been shipped, we cannot modify it and you will have to place a separate order for any additional items.
Can I cancel my order?
As with modifying an order, please contact us as soon as possible if you would like us to cancel your order. If it has already been shipped, though, we cannot cancel it, and you will have to return it.
I received a damaged product/incomplete order. What should I do?
If anything is wrong with your order, please contact us and we will assist you promptly.
How do I track my order?
Once your order has been posted, you will receive a confirmation email with tracking details.
What should I do if my tracking number doesn’t work?
If your tracking number doesn't work, please contact us and we will be happy to help you.
Do you sell gift cards?
We do sell gift cards, which can be purchased here.
Do you gift wrap?
All our 100ml and 50ml perfumes are presented luxuriously in a Goldfield & Banks cotton pouch (or vegan suede for Silky Woods). If you would like us to add ribbon as well, please let us know in the 'Note' section of Your Cart.
Can I write a personalised note with my order?
You certainly can! To add a personal note, just add it into the Note section of Your Cart.
How do I get free shipping?
To be eligible for free shipping, simply purchase a total of more than our free shipping threshold. This can be found in the black bar at the top of our website, or on our Shipping policy page.
What countries do you deliver to?
We ship to the countries listed on our Shipping policy page. For countries in different regions, click the links in the paragraph below the country list. The list of countries we ship to is always being updated, so it's worth checking back occasionally to see whether we can ship to you. For some countries, such as Russia, all orders are handled by a local retailer. To find these, visit our Store Locator.
What are your costs and delivery times?
Delivery costs and times are calculated at the checkout, and depend on where your shipping address is.
How do I track my order?
Once your order has been posted, you will receive an email with your tracking details.
What do I do if my order is late or hasn’t been delivered?
Particularly as a result of the COVID-19 pandemic, we sometimes experience shipping delays. If it has been more than 14 days since you ordered, though, feel free to contact us.
Can I return or exchange a perfume purchased on the Goldfield & Banks website?
Any product ordered on our website can be returned within 10 days following the day of receipt, and subject to the terms in our Return Policy. If you are buying a 100ml or 50ml perfume you have not smelled before, we recommend adding a sample of it as one of the two free samples you are entitled to with the purchase of any 100ml or 50ml perfume. This way you can test the fragrance before unsealing the full bottle.
Do I have to pay shipping for returned products?
Yes. Except in cases of damaged, incorrect or faulty goods, shipping costs for returned products need to be paid by the customer.
How long will it take for the refund to arrive?
Once we have approved a refund, the payment should arrive within three business days, but it is usually a lot faster than this.
If your question was not answered above, feel free to contact us.