Returns & Exchanges Policy | Goldfield & Banks Australia

Returns and Exchanges Policy

We want you to be completely satisfied with your purchase. You may return eligible items within 30 days of delivery for a refund or exchange.

Purchases made during promotional periods are not eligible for refunds and may only be returned for store credit. Shipping costs are not included in refunds or store credit.

Eligible Returns and Exchanges

You may return the following:

• Unopened items in original condition and sealed packaging
• Items returned within 30 days of delivery
• Faulty, damaged, or quality control issues
• Incorrect items delivered by us, sealed in original packaging
• Gift sets, if all components are included and unopened

Non-Returnable Items

The following cannot be returned or exchanged:

• Opened products, unless due to defects, quality control issues, or incorrect items delivered
• Personalised or custom items
• Items damaged due to misuse or normal wear
• Items returned after the 30-day period
• Products purchased through authorised retailers, which must be returned directly to the retailer under their own policy
• Returns where the main product is sent back, but the Gift with Purchase is missing

Quality Concerns

Returns for unsealed or opened products are accepted only when there is a legitimate defect, including:

• Manufacturing issues
• Shipping damage

Products must show minimal usage. Photo documentation is required for all quality control claims.

Recommendation

If you are unsure about your choice, we kindly recommend selecting the complimentary 2 ml sample in the same scent as your bottle and testing it before opening your full size. The complimentary sample is our way to allow you to explore a new fragrance or confirm your selection before opening your new bottle.

Return Process

1. Initiate Your Return Request

Europe and United Kingdom
Please contact info@goldfieldandbanks.com and include:
• Full name and order number
• Reason for return
• Refund or exchange preference
• Photos of the item

Australia, United States, and Canada
Please submit your request through our Resolution Portal.

Important: Do not return items without authorisation. Unauthorised returns may be delayed or rejected.

2. Prepare Your Return

Once you receive authorisation, follow the instructions provided. Please ensure your item is securely packaged to prevent damage during transit. Include your order confirmation and use the original packaging whenever possible.

3. Ship Your Return

Send your parcel to the address provided for your region:

Australia
A Fragrance State of Mind Pty Ltd
Unit 4/171 William St
Darlinghurst NSW 2010
Australia

Europe and UK
Goldfield and Banks (Europe)
c/o Sympl Fulfillment
1 Rue Jules Vallès
95670 Marly la Ville
France

USA and Canada
Goldfield and Banks (Americas)
6127 S Rimpau Blvd
Los Angeles, CA 90043
USA

Important: Return shipping costs are the customer’s responsibility unless the item is defective, incorrect, or damaged upon arrival.

4. Return Processing

Once received:

• Items are inspected for eligibility
• Unopened items are verified for original condition
• Quality control returns are checked for minimal usage
• Packaging and condition assessments are completed
• You will receive notification of approval or rejection

5. Refund Processing

• Refunds are processed within 10 business days after approval, depending on your payment provider and under its conditions
• Refunds are issued to the original payment method
• Refunds are processed in the same currency as your original order